We show LOVE by keeping things clear.


SHIPPING

Please note that the shipping cost is calculated at time of check out.

  • LOCAL ORDERS (Ontario):   Please allow up to 7 days from purchase time to receive your items.
  • INTERNATIONAL ORDERS (USA): Please allow up to 2 weeks to receive your order.
  • OVERSEAS ORDERS: Please allow 2 to 4 weeks to receive your items.

ORDERS ARE SHIPPED WITHIN 2 DAYS OF PURCHASE.

 

PAYMENT METHODS

 

We accept PayPal, PayPal cards, most credit cards (’VisaMasterCard, American Express, Discover, JCB, Diner's Club) and EnRoute and debit cards.

DISCOUNT CODES

All discount codes have a limited time value.

  • Discount codes only apply to the offer mentioned.
  • Discount codes do not apply to sales items unless specified.
  • Only one discount code can be applied per order.

RETURNS

Only items that fit the following descriptions can be returned:

  • Items that have been damaged during shipping. For your item to be accepted, you must provide photographs showing shipping boxes and tags.

 

 

Please note, wrong sizes cannot be returned due to the process of customization. However, if you would like to repurchase the same item in the correct size, you can get a 20 percent discount. Sizes specifications are discussed in your order confirmation email, so please measure yourself accurately (or even measure another item that currently fits) and contact us if there are any issues.

 

Regarding change of mind, we have a one week return policy on items. This means that you have up to one week of receiving an item to decide whether to keep it or to return it based on the reasons above.

 

If you have not received your item in the above regional specific time line, please contact us. 

 

Return policy on custom orders

Due to the nature of creating specific orders to your particular taste and the specific intentions placed upon your items, or products, custom orders cannot be returned.

CANCELLATIONS

All appointments at the clinic require a 48hr cancellation notice. For cancellations under this time frame, there is a $20 fee on all appointments.

 

Additionally, appointments conducted by phone require a 6-hour cancellation notice (there is no fee charged) whereas live web appointments require a 24hr cancellation notice (with no fee charge). However, if appointments are cancelled outside these windows, a $10 cancellation fee applies.

 

Please note, policies are subject to change without notice. All return details will be included in your purchase confirmation email.)

 

Please note, policies are subject to change without notice. All return details will be included in your purchase confirmation email.)

REWARDS

We reward loyal customers! Check back often for special giveaways and surprises!